Knowledge Sync? 2000 identifies potential business problems (e.g., a pending order for a client with more than 3 open service calls) and one-to-one marketing opportunities (e.g., add-on product sales based on purchasing history) within any front-office or back-office application, and sends out corresponding alerts to employees, customers, and business partners via e-mail, fax, page, FTP, PDA, and webcast.

The bottom-line benefit is that Knowledge Sync? lets organizations avoid saying "If only I had known . . . " by alerting them to critical business scenarios and allowing them to make more timely and intelligent decisions.

Knowledge Sync? supports triggers on sophisticated scenarios, including trend-based thresholds and (most importantly) based on conditions that exist across multiple software applications (i.e., between a sales solution and ERP, financial, and manufacturing solutions). Triggers and alert "events" are set up without programming or SQL experience.

No other e-business alert messaging application on the market today provides Knowledge Sync? 's combination of functionality, ease of use, and price ($995 - $1,990, server-based).

Knowledge Sync? has been shipping for over a year, and has received write-ups in Sales and Marketing Automation, Knowledge Management World, and Tele Marketing? and Call Center Solutions.

Contributed by: Don Farber, farber@vineyardsoftSPAM_BLOCKER.com

Note: This info converted from the original "The Data Mine" pages and pre-dates June 2001. Please remove this note if you update or check the info